Frequently Asked Questions

Where do I create a PlayPointGames account?

There's no need to do this, we identify you through your Google (or Facebook, coming soon) account. Just click Log In from the menu to do just that!

What are PPG Points™ and where do I get some?

PPG Points™ are a currency for PlayPointGames, and can be used in various ways on the website:

They can be purchased, or earned through completing various tasks or entering competitions

They can be used to buy in-game items, run your own tasks, or show an advert

Lastly they can be withdrawn and converted into real world currency. PPG Points are pegged to US Dollar at 10:1 ratio, i.e. 10 PPG Points equals 1 USD.

Can I create multiple accounts or create accounts for others in my household?

No, you may not use multiple accounts, that goes against the requirements set by our clients. Creating multiple accounts risks getting those accounts banned from the site.

Can I fake my IP address, use bots or impersonate someone else, etc...?

No, that goes against every rule in the book. When caught, you will lose your account and all your funds will be permanently lost.

How do I change my Nickname or set my Entropia Universe® avatar name?

On the homepage, go to 'My account' and enter the correct details. We may email you asking you to confirm the change.

How can I withdraw my PPG Points™?

Payments are done manually and are NOT instant. When you have accumulated at least 20 PPG Points™ and your account is in good standing, you may request a withdrawal.

Our currently withdraw options are as follows:

  • Amazon Gift Card
  • Steam Gift Card
  • Roblox Gift Card
  • Entropia Universe® avatar
  • Bitcoin wallet

Note that Bitcoin transfer fees are deducted from the payment. Entropia Universe® account withdrawals are free of charge.

To initiate the withdrawal process, log in to your account and click "Withdraw" tab from My Account page.

If others use my referral link and complete tasks do I get a bonus?

Yes, you'll get 10% of what your referrals earn credited to your account. Once you have been rewarded 10 Points from the referral this bonus will end, and there is no secondary level referral bonus. You can find your referral link in your account settings, please refrain from over promoting your link to the point of spamming.

Why am I getting 'Your game session will not be recorded!' message?

There could be multiple reasons:

  • The most obvious one is that you are not currently logged in.
  • Your session might be timed out.
  • Your account may also be temporarily (or permanently) excluded from our leaderboard system.
  • Our site or backend systems are under maintenance.
  • There is a bug/flaw/error introduced in our latest update.

One simple way to remedy the situation is trying to relog on your account. You could also try to clear your browser cache and cookies. Try Google for browser specific instructions. If nothing seems to help, contact us via Discord or Support form.

I have an idea for a game but no idea about programming or creating graphics, can you help?

The thing is, many of us can think of good ideas for games, but to understand the level of commitment required to create and launch games, we believe you need some experience or be willing to put the time in yourself to create parts of the game. We are a small team, and don't have the time resources to take only ideas to fruitition. Having said that, we can point you in the right direction to get the knowledge and skills you'll need.